One of the cooler features of the home video release of the 2009 Star Trek movie was the inclusion of a ‘digital copy’ on the Blu-ray and 2-disk DVD editions. However, some have been having problems getting this feature to work. Paramount is aware of the situation and have put out a message that they are working on it with some guidance on how you can get yours to work.
The problem for some who purchased a DVD or Blu-ray with a digital copy is that when they enter their ‘unique’ authorization code to activate your digital copy, they get a message saying the code had already been used. The problem is possibly due to online piracy according to IDG. However a representative for Deluxe Digital (who handle the digital copies for Paramount) made a posting on the Apple discussion forums saying that they were aware of the problem:
Just wanted to jump in here with a quick update. We are still investigating this issue, but I can assure everyone that if they contact support via the website at http://www.paramountdigitalcopy.com/support/, they will receive a new code for their digital copy of Star Trek for iTunes or Windows Media. However our support team has been very backed up because of the holidays so if you don’t get a reply right away, don’t panic. We will get to you.
I have done numerous Web searches for any sign of files available via BitTorrent or other P2P networks that contain working Star Trek digital copy codes, but apart from sites that exploit Google’s search engine and generate phony "search results" of their own, I have not had any luck. It is possible this is just an Internet rumor, but we are still checking.
Please respond to me in this thread with info on which version of the Star Trek set you got that has this issue, so we can narrow the field of possible causes. If you could also throw in any more info about that supposed torrent file (i.e. my brother downloaded it and it has a bunch of codes, etc), please do so.
Software Quality & Release Engineer
Deluxe Digital Studios
For the direct link to request your new code CLICK HERE and select "Authorization Code" from the Problem Type pull-down menu: