As many of you are aware, there was an editing glitch that mistakenly repeated a shot of Sulu at the helm during the Kobayashi Maru training simulator sequence in the new The Wrath of Khan Director’s Edition Blu-ray. Paramount Home Entertainment has now issued a statement and instructions on how to get your disc replaced.
It has come to our attention that there is a slight master assembly error on the recent Star Trek II: The Wrath of Khan Director’s Cut Blu-ray release.
Fans who would like a replacement should contact our customer service department at firstname.lastname@example.org or toll free at 844-898-4365.
The corrected product will be shipped free of charge. It is always our intention to distribute the highest quality product and we apologize for any inconvenience this error has caused.
Once you provide your address to the e-mail or phone number provided, the distributor sends a self-addressed return envelope to send them your disc and Blu-ray case. Currently, there is no estimated time frame as to when the replacement will be shipping.
Unlike some other recalls, this really is an outright exchange, you actually send back your current copy and wait for a revised version to mailed to you.
UPDATE June 23:
According to our Paramount Home Entertainment contact, the new discs will be replaced as quickly as possible, but no hard timeline is available yet.
More importantly, for those wondering about getting one of the bad copies at retail, I’m told they’ve all been recalled, so very shortly you shouldn’t be able to find a copy to buy at all (assuming retailers have pulled their stock in a timely manner). When the TWOK DC returns to store shelves, the corrected version will have a yellow bar code.
For our readers in the UK, since the release date of TWOK DC is late-July, this allowed enough time to ensure that the copies for sale in the UK will be the corrected version.