CBS Offering Free Replacement Blu-ray Discs To Fix Star Trek: TNG Surround Sound Problem July 30, 2012by Anthony Pascale , Filed under: CBS/Paramount,DVD/Blu-ray,TNG,TNG Remastered , trackback
Since the release of the first season of Star Trek: The Next Generation on Blu-ray last week there have been a number of fan complaints about audio issues related to the surround sound track on some of the episodes. Today CBS has officially acknowledged the issue and offered to provide replace discs free of charge. More info in the official statement from CBS below.
Official CBS Statement
Dear Star Trek Fans,
We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.
We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email email@example.com for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.
We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.
UPDATE – August 27
We now also have contact information for Europe/UK sets :
E-mail firstname.lastname@example.org OR call 01992 657 739 (UK)
The discs have been delayed for a couple of weeks according the Bill Hunt at The Digital Bits:
we’ve gotten word that shipments of CBS’s fixed Star Trek: The Next Generation – Season One Blu-rays have been pushed into early September. The reason is that it seems one of the episodes on Disc Five was found to be missing a visual effect, so that’s being fixed as well.